The purchase of a business telephone system will have a major impact on your organization for years to come. We suggest that you address the following issues with any vendor you are considering.
How long have you been in business and can you provide customer references for businesses similar to mine?
When you purchase your business telephone system, keep in mind you are also forming a partnership with the vendor. SafeCall has been in business since 1993 and we will be happy to provide references from our extensive customer base.
What are your procedures for customizing a business telephone system to meet my needs, installing the system, and training my staff after installation?
SafeCall has developed a unique and proven system that includes a pre-installation customer interview, standard operating procedure for installing the new phone system with as little customer disruption as possible, on-site training of your staff, and an after installation re-programming trip to address changes that come up.
How will you support my system after the installation?
We offer our SafePlan Maintenance Program which includes business hours help desk on user issues, priority response by radio dispatched technicians for repairs, access to emergency service 24/7, and free consulting on telephone line and data circuit options. Unlike most of our competition, we do not go back to our installed customer a year or two after installation and require a monthly fee to continue this high level of service.
A telephone system is a 5 to 10 year investment. How do I know the business telephone system I select will be supported by the manufacturer long term?
At SafeCall we do not believe in selling phone systems from low end or unproven manufacturers. We are platinum level dealers for NEC. NEC has the number one market share for small/medium business telephone system shipments in the United States. In addition, we are one of the oldest and most experienced dealers for Panasonic Telephone Systems in the Carolinas.
Are you directly authorized by the manufacturer to sell the product you are proposing?
SafeCall has been an authorized NEC dealer since 1997 and we are an authorized Cisco SMB dealer. Our technicians are factory trained and certified.
Telecom technology is changing and improving constantly. Which technologies should I consider to gain productivity, reduce telecom costs and future proof my telephone system investment?
This is an important question that cannot be answered with out learning more about your business. Please contact us at (704) 527-5100 to learn more.